Privacy Policy


The Hellenic Railways Organization and the website (henceforth “the website”) offers its services on the following terms of use. The visitors/users of the website’s pages are asked to carefully read the following terms and to proceed to visit /use the website’s pages/services only if they fully accept them. The already existing services, as well as any new ones that will be added to the website, are sub-ject to these terms of use, unless explicitly stated otherwise.


We take every effort to ensure that the information and data contained in the website are correct and complete. However, given the nature and size of the Internet, under no circumstances, including the case of negligence, are we responsible for any kind of damage the visitors/users of the website’s pages, services, options and contents may suffer, to which they proceed on their own initiative.

The website’s owner disclaims any responsibility related to the limited time duration, deletion, poor performance or failure to electronically save any users’ data and/or any content of personal pages/services. We take every effort to ensure that the website is safe for the users, but cannot guarantee that any program or information therein is free from harmful codes-viruses or other elements with the ability to cause damage to the user’s/visitor’s computer system. Every user is exclusively responsible for the application of antivirus software and for securing their information and system.

In addition, the website’s owner bears no responsibility for the content of third parties’ websites to which the website may lead through links.

The website’s visitors/users are obliged to comply with the rules imposed by the Greek and International Law, and to abstain from any illegal or immoral use.


The management and protection of the website’s visitors/users personal data is sub-ject to the terms of this Policy and the relevant provisions of both the Greek Law (Law 2472/1997 as currently applicable, Presidential Decree 207/1998, Presidential Decree 79/2000 and art. 8 of Law 2819/2000), as well as the EU Law (Directive 95/46/EC and Directive 97/66/EC). The personal data collected by the website are as follows: first name, family name, telephone number, e-mail address.

As long as the visitors/users wish to subscribe to the website’s service(s) or to use the contract/order forms, they consent to the following: a) providing true, accurate and complete information relevant to the data requested by the website. Under no circumstances are these data communicated to third parties (except when this is pre-scribed by the Law and only to the competent authorities), but their privacy is pro-tected. The website retains files with these data exclusively for reasons of communi-cation and statistics, as well as and in order to improve the services provided. In any case however, the website’s visitors/users can request, after contacting the compe-tent department and ascertaining the existence of their personal file, its deletion, cor-rection or modification.

Minors can only access the website with their parents’/guardians’ consent and are not obliged to communicate their personal data.

The website may use cookies to identify the visitor/user of certain website’s services and pages. Cookies are small files stored in every visitor’s hard disk and do not re-ceive any information on any files stored on their computer. They are used for statis-tical purposes, in order to determine the website’s sections which are useful and popular. In case of links leading to other websites, the website is not responsible for the terms of personal data management and protection that these websites apply.


This contract of use is subject to the provisions of the Greek Law, the Directives and Regulations of European Union Law, and the relevant international provisions, and it is interpreted based on the rules of good faith, fair trade practice, and the financial and social purpose of the right.

If any provision is deemed contrary to the law and therefore invalid or cancellable, it automatically ceases to apply, without violating in any way the validity of the remain-ing terms. No amendment of the terms of this contract will be taken into account not will it consist a part thereof, unless it is in written form and integrated to this contract.

The competent courts to settle any disputes that may arise as a result of this contract are the Athens Courts.